First Tennessee Bank (First Horizon National Corp) - Organizational Research Paper

First Tennessee Bank (First Horizon National Corp) - Organizational Behavior - Research Paper Example Organizational behavior is an integral aspect of various successful businesses. For a more precise understanding of the organizational behavior at FTB, it is important to identify certain norms and characteristics that determine the aspects of the regional bank. Some of these characteristics of organizational behavior include, firstly, attitudes and values of employees for example company culture, social responsibility and others. Secondly, motivation and performance, which encompass factors like, job security, bonuses, raises, and employee mentoring programs. Thirdly, managerial challenges for example global competition. The three factors play a significant role in shaping FTB’s organizational culture (Marquis& Huang, 2010). Employee work rate is governable by their perception or attitude towards the job they do. Such attitudes are achievable through values and ethics that dictate the manner in which organizational operations remain executed. Upholding workplace values and ethical practices ensures that there is no friction between the leadership of organizations and the junior employees. At FTB, the following are prevalent: Differentiated customer service considers the customer’s identities, in that, services are offered to customers automatically via a software system. An example is telematics, which is a component of information technology that deals with the transfer of digitized organizational information over long distances. FTB entered into a partnership with Ensenta Corporation, a software development organization. FTB is devoted to improving convenience for its customers and at the same time enhancing efficiency within the bank’s workforce. Therefore, Ensenta assists in achieving this goal by refining the remote deposit capture (RDC) service offered to customers. RDC is an information technology system that allows bank clients to scan checks from their diverse locations and send the images to FTB remotely through the